Terms of Service

Introduction

These Terms of Service (“Terms”) are a legal agreement between you and Innova Castle. They govern your use of our website and services.

We've tried to write these in plain English. If something's unclear, just ask.

Who We Are

Our Services

We develop proprietary detection and analytics technologies. Our services include:

• •Risk Analytics & Reports: Market stress detection, risk assessment reports, and monitoring services
• •Pilot Programmes: Short-term engagements to demonstrate the value of our technologies for your specific use case
• •Research Technologies: Our proprietary technology solutions, available through separate licensing agreements

Specific deliverables, timelines, and pricing are outlined in individual project proposals.

Using Our Website

When using our website, please:

• •Use it only for lawful purposes
• •Provide accurate information when you contact us
• •Don't try to break things (no hacking, scraping, or interference)
• •Don't copy our content without permission

We can restrict access if these rules are violated.

Working Together

How engagements start

Every engagement begins with a written proposal that outlines scope, deliverables, timeline, and pricing. An engagement is confirmed when you accept the proposal (email is fine) and we receive the deposit.

What we need from you

• •Timely feedback at agreed milestones
• •Data, access, and context required for analysis
• •A main point of contact who can make decisions
• •Early communication if requirements change

Scope changes

Each proposal includes a defined scope of work. Additional analysis or scope changes may incur extra costs — we'll always discuss this with you before proceeding.

Payment Terms

• •Deposits: Most engagements require 30-50% upfront. Deposits are non-refundable once work begins.
• •Invoices: Payment is due within 14 days unless otherwise agreed.
• •Currency: All prices are in Euros (EUR) unless specified otherwise.
• •VAT: We operate below the Estonian VAT registration threshold. Prices shown are final — no additional VAT will be charged.
• •Late payments: We may pause work on overdue invoices. Interest of 1.5% per month may apply.

Intellectual Property

Our website and brand

Everything on innovacastle.com — text, designs, code, logos — belongs to us. Don't copy it without permission.

Reports and deliverables

• •Reports: Upon full payment, you receive a licence to use the reports and analyses we produce for your internal business purposes
• •Methodologies: All underlying methodologies, models, algorithms, and analytical frameworks remain our exclusive property
• •Confidentiality: We treat your data as confidential and will not share it with third parties without your consent

Proprietary technologies

All Innova Castle technologies (Market Stress Index, Oil Seeker, Quantum Decoherence Analyser, Sat Seeker, and any future developments) remain our exclusive property. Access is only available through separate licensing agreements.

Warranties & Disclaimers

What we promise

• •We'll perform services with reasonable skill and care
• •Deliverables will substantially match agreed specifications
• •Our analyses are based on rigorous, transparent methodologies

What we don't promise

• •Our website or services being available 100% of the time
• •Specific financial outcomes or predictions — our tools detect patterns and stress, they do not guarantee results
• •That our analyses constitute financial, legal, or regulatory advice

Limitation of Liability

To the extent permitted by law:

• •We're not liable for indirect, incidental, or consequential damages (like lost profits or business opportunities)
• •Our total liability won't exceed what you paid us in the past 12 months
• •We're not liable for decisions made based on our analyses — our reports are informational tools, not directives
• •We're not liable for things outside our reasonable control

Nothing here excludes liability for things that can't legally be excluded (like fraud or gross negligence).

Termination

Ending an engagement

Either party can end an engagement with 14 days' written notice. If that happens:

• •You pay for all work completed up to the termination date
• •Deposits aren't refundable if work has started
• •You receive all completed deliverables once payment is settled

Website access

We can restrict or terminate website access if you violate these terms.

Governing Law

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law provisions.

Any disputes will be subject to Estonian courts. That said, we prefer to resolve things through direct conversation whenever possible — legal action is always a last resort.

Changes to These Terms

We may update these terms occasionally. When we do, we'll update the “Last updated” date. Continued use of our website or services after changes means you accept the new terms.

Questions?

If anything here is unclear or you have questions: