Terms of Service

These Terms of Service are a legal agreement between you and Innova Castle OÜ. They govern your use of our website and of anything we deliver.

These terms are written for business customers acting in the course of a trade or profession. If you are buying as a private individual, consumer law gives you rights these terms do not describe, and those rights come first. Tell us before we start and we will put the right terms in front of you.

We have tried to write these in plain English. If anything is unclear, just ask.

We build measurement and analytics technologies. What we sell today is:

• Reports and analysis: market stress measurement, risk assessment reports, and monitoring of a series over time.
• Pilot engagements: short pieces of work that test what our technology can say about your specific case.
• Licensed technology: access to our technologies themselves, under a separate licence agreement.

Deliverables, timelines and prices are set out in each individual proposal, and the proposal wins wherever it says something more specific than this page.

Our outputs are informational. They are not investment advice, not a recommendation to buy, sell or hold anything, and not a regulated financial service.

The Market Stress Index measures the structural state of a price series. It does not predict prices, direction, dates or magnitude, and a reading is never an instruction. Any decision you take after reading one is yours, taken on your own analysis and your own responsibility.

We are not licensed to give investment, legal, tax or regulatory advice, and nothing we deliver should be treated as any of those.

• Use it for lawful purposes.
• Give us accurate information when you write to us.
• Do not attack it, scrape it, or interfere with how it runs.
• Do not copy our content without asking.

We can restrict access if these are broken.

How an engagement starts

Every engagement begins with a written proposal setting out scope, deliverables, timeline and price. It is confirmed when you accept the proposal, by email if you like, and the deposit reaches us.

What we need from you

• Feedback at the agreed points, in reasonable time.
• The data, access and context the analysis needs.
• One point of contact who can make decisions.
• Early word if the requirements change.

Changes of scope

Each proposal defines its scope. Additional analysis or a change of scope may cost more, and we will say so and agree it with you before doing the work.

• Deposits: most engagements need 30 to 50% up front. Once work has started, the deposit is not refundable.
• Invoices: payable within 14 days unless the proposal says otherwise.
• Currency: euros, unless the proposal says otherwise.
• VAT: charged where applicable, and stated on each proposal and each invoice.
• Late payment: we may pause work on an overdue invoice, and interest may be charged at the rate the proposal states.

The website and the brand

Everything on innovacastle.com, the text, the design, the code and the marks, belongs to us. Please do not copy it without asking.

Reports and deliverables

• Reports: once you have paid in full, you hold a licence to use the reports and analyses we produced for you, inside your own business.
• Methods: the methodologies, models, parameters and analytical frameworks behind them stay ours, exclusively.
• Your data: whatever you give us stays confidential, and goes to no third party without your say-so.

Our technologies

All Innova Castle technologies, including the Market Stress Index and anything we develop later, remain our exclusive property. Access to the technology itself is only ever through a separate licence agreement.

What we promise

• We will do the work with reasonable skill and care.
• Deliverables will substantially match what the proposal describes.
• Our analyses state their method and their limits, and the same input always produces the same result.

What we do not promise

• That the website or any service is available all of the time.
• Any financial outcome. Our tools measure structural stress; they do not forecast and they do not guarantee results.
• That a reading will hold on a market it was not calibrated on.

So far as the law allows:

• We are not liable for indirect, incidental or consequential loss, such as lost profit or lost opportunity.
• Our total liability will not exceed what you paid us in the previous twelve months.
• We are not liable for decisions taken on the strength of our analyses. They are informational tools, not instructions.
• We are not liable for things outside our reasonable control.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or gross negligence.

Either side can end an engagement with 14 days' written notice. If that happens:

• You pay for the work completed up to that date.
• A deposit is not refundable once work has started.
• You receive every completed deliverable once payment is settled.

We can also restrict website access if the rules above are broken.

These terms are governed by the law of the Republic of Estonia, without regard to its conflict of law rules, and disputes go to the Estonian courts.

That said, we would rather settle things in a conversation. Legal action is a last resort and we have never needed one.

We may update these terms. When we do, the date at the top moves. Continuing to use the website or our services after a change means you accept the new version. A change never applies backwards to an engagement already agreed.

If anything here is unclear:

We usually answer within two or three business days.